Services

Quality management

• Auditing
• ISO 9001:2000
• Australian Business Excellence Framework
• Unique quality systems based on local circumstances

Continuous Improvement

• Underpinning frameworks
• Strategically aligned to organisational objectives
• How this contributes to business performance

Process Improvements

• Flowcharts
• Policy and procedure development
• Process based approach to improvements

Change Management

• Change Agent
• Work environment (culture change)
• Customer focus & satisfaction

Training & Development

• Aged Care Accreditation requirements
• Legal Profession - Quality Law (LAW9000)
• Understanding compliance with legislation
• Team building
• Facilitation

Business & Strategic Planning

• Planning, setting and developing goals, objectives and strategies
• Alignment to corporate goals and objectives
• Alignment to vision and mission statements

Review and Evaluation

• Data analysis
• Results and outcomes (business & customers)
• Measurement
• Policies and Procedures

Systems Integration

• Best practice standards
• Alignment of day-to-day operation practices with corporate goals
• Performance against recognised quality standards